How to Handle a Dealer Who Charges for Recalled Part Repair

North Carolina auto defect lawyersDefective motor vehicle parts could compromise the safety of the driver, passengers, and innocent people sharing the road. When a safety-related recall is made through the National Highway Traffic Safety Administration (NHTSA), the manufacturer is required to cover the costs for the repair and replacement of the faulty product(s). Our North Carolina auto defect lawyers in Raleigh help individuals who have suffered a loss as a result of a defective car part.

An individual owning a car that has a recalled part will likely take the vehicle to a dealer at some point to have the part repaired or replaced. Generally, the dealer will have the necessary parts in inventory, or they will order the parts, schedule the repair work, and the vehicle owner leaves with a repaired car at no cost. However, in some cases the dealer could refuse to service the vehicle unless the owner covers some or all of the costs of the recalled part repair. If a dealer attempts to charge fees for recalled motor vehicle product repairs, here are a few things to understand:

  1. Manufacturer's reasonability. According to the NHTSA about safety-related recalls, "The manufacturer is required to remedy the problem at no charge to the owner."
  2. Contracts between manufacturers and dealers. Dealers generally have a contract with the manufacturer, which means an entire network of dealers will need to follow the guidelines. Vehicle owners can alert the manufacturer of a dealer attempting to charge for safety-related recall repairs.
  3. Party from which vehicle was purchased. An individual who bought their vehicle in another state does not need to return to the same dealership to have a safety-related recalled part replaced. Any dealer in a manufacturer's network should replace the parts at no cost. Individuals who purchased from a private seller are also entitled to the same repair guidelines at a dealer.


Innocent people are injured or killed as a result of defective car parts. Lost work, medical bills, and home modifications might be necessary during or after recovery. Learn more about how recalls and faulty products affect accident cases by scheduling a complimentary case evaluation through one of our offices. We have several locations around the Triangle--Raleigh, Cary, Fayetteville, Dunn, and Clinton. Of course, we are happy to travel to individuals who need hospital rest or recovering at home.